Privacy Policy

Privacy Policy

Privacy protection

We protect the privacy and security of our customers and site visitors.
If you have questions about our privacy protection methods, send us an e-mail to

In this policy you will find information about:

Use of your information
• Sharing your information
• Commercial communications
• Display of online advertisements
• Your information and non-European countries
• Management of personal information
• Your rights
• Changes to privacy protection
• Cookies
• How to contact us

Identification of the owner and contact details:

The data controller is:

Alessandro Tarpini born Born in COMO (CO) on 27/12/1962 – TRPLSN62T27C933X – Via Carlo Volpati n.11 22100 Como

Identification of the DPO

Valore Italia is not required to appoint a Data Protection Officer pursuant to art. 37 of the GDPR

Legal basis of the processing

The processing of your personal data is carried out only and exclusively if you give your consent or if it is necessary for the execution of a contract signed by you or to fulfil a legal obligation (Article 6 par. 1 letters a, b, c) .

We use information about you in different ways, depending on the type of information.

a) Name and contact details
To send you the products you have purchased, without this information we could not send you the order. To send you service messages, such as order updates, via text message, e-mail or our app.
To send you information on new products and services by e-mail, text message or post (only with your permission).
To show you targeted ads while browsing the web so you can see our latest products and offers and we can propose what you and other customers like.
To prevent and detect fraud against you or our company.

b) Date of birth
To prevent and detect fraud against you or our company.

c) Gender
To direct you to the correct section of our website.

d) Payment information
To accept payments and make refunds in accordance with the contract entered into with you.
To prevent and detect fraud against you or our company.

e) Contact history
To provide support and assistance so, when you contact us, you receive the best possible assistance and our customer care has access to your previous inquiries.

f) History of orders and saved products
To provide assistance and support and to manage returns. Know what you and other customers like.

g) Navigation information
The information you provide to us when you browse our site or use the app, including your IP address and device type and, if you choose to share them, the location and how you use our website and app help us to to improve our website and to prevent and detect fraud

h) Information from social networks
To allow you to access our website easily and conveniently without the need to create a specific account. To provide product recommendations.

i) IP address
We collect your IP address to provide better assistance.
Furthermore, when you leave a comment on the site, we collect the data shown in the comments form as well as the IP address and the browser user agent string to facilitate spam detection.

You are not obliged to provide us with this personal information, but if you do not, you cannot purchase from the site. We anonymise and aggregate personal information (so that you cannot be identified) and use it for purposes such as research, data analysis, site and app improvement and development of new products and services.

To provide assistance or information requested by you:
We use the information entered by you in our contact forms to be able to answer any questions, send you information material or provide you with support.

Commercial communications
If you have provided authorisation, we will send you commercial communications via e-mail, text message or push notifications to let you know about our products.

Display of online advertisements
We also use online advertising to let you know about our services and help you see and find our products.
Like other companies, we send you banners and advertisements when you are on other websites and apps. We do this using different marketing networks and use a range of advertising technologies such as pixels and tags, cookies and mobile device identifiers, as well as specific services offered by some sites and social networks, such as Facebook custom audiences.
The banners and advertisements you will see will be based on information we hold about you or your past use of Valore Italia (for example, the history of your searches and the content you have read on Valore Italia) or on the banners and advertisements of Valore Italia you clicked on.

Automatic processes for profiling
We collect information about you (anonymously) when you use our services, for example we track your behaviour and the content browsing flow through Google Analytics, Google AdWords, Facebook ADS.
This information includes the functions used; the links clicked; the type, size and names of the attached files uploaded to the services, the search terms, the IP address.

We do not sell your personal data (including your name, residential address, email address and credit card information) to third parties. However, we must communicate your data to the following companies in order to provide you with our services, as provided for in this statement.

a) Companies that work to allow us to send you the products you have purchased, such as payment service providers, warehouses, order packaging and shipping companies.
b) Professional service providers, such as marketing agencies, advertising partners and website hosts who partner with us in our business
c) Credit rating agency, law enforcement agencies and fraud prevention bodies, to help tackle fraudulent activities
d) Companies approved by you, such as social media sites (if you choose to link your accounts to Valore Italia).

If you wish to have a complete list of these subjects, please contact us at


We collect information locally.
We transfer, process and store information outside of our country of residence wherever we or our third party service providers operate for the purpose of providing the services. Whenever we transfer information, we take steps to protect it.

We keep your personal information as long as your account exists or for the period necessary to provide the services or (in the event that you contact Customer Service) for the time necessary to generate exclusively the trend analyses and reports relating to assistance.

Additionally, if reasonably necessary or required to comply with legal or regulatory requirements, resolve disputes, prevent fraud and abuse or to enforce our terms and conditions, we may retain some of your personal information even after you close your account or our services. they are no longer required.

If you leave a comment, the comment and its metadata are kept indefinitely. This is how we can automatically recognise and approve any subsequent comments, instead of keeping them in a moderation queue.

These are your rights regarding your personal information:

a) The right to be informed when your information is used
b) The right to access your personal information which is in our possession
c) The right to request the correction of inaccurate personal information that is in our possession (although, probably, you can change most of it from your account)
d) The right to request the deletion of your data or the interruption of their use or collection
e) The right to stop receiving direct commercial communications and to revoke at any time the authorisation to process data for other unnecessary activities.
f) The right to request that we transfer or take portions of your data to you or another service provider
g) The right to lodge a complaint with the Italian data protection officer

If you want to exercise your rights, if you have any complaints or questions, please contact us.

You can send the request for cancellation of your data to the email and we will delete them within 3 months.

If you have given your consent to receive promotional communications, you can choose not to receive them again in the following ways:
a) By clicking on the “unsubscribe” link in all emails
b) By contacting Customer Service

At this point, we will update your profile to make sure you no longer receive commercial communications.
It may take a few days for all systems to update and you may continue to receive communications while we process your request.

In the event of significant changes to the following information, we will take care to highlight them on the website or by other means of contact such as e-mail, so that you can review these changes before continuing to use our site.

We use cookies on our website. For more information on cookies visit the section dedicated to this link.

We are always interested in the opinions of our customers.
If you have questions or suggestions relating to this communication, you want us to no longer use the information concerning you, you want to exercise your above rights, or for complaints contact us by e-mail at

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